Refund/Cancellation Policy

Returns:
We will happily accept returns for a refund for 14 days from the order date. If more than 14 days have passed since you ordered your item, unfortunately we cannot offer you a refund.

Exchanges:
We replace items if they are defective or damaged upon delivery for 14 days from the delivery date. If more than 14 days have passed since you received your item, unfortunately we can’t offer you an exchange.

To be eligible for a return or exchange, your item must be undamaged and in new condition.

All clearance items are non-returnable and non-exchangeable.

Submitting Your Return or Exchange:
To complete your return or exchange, please locate your order number.

After you’ve located your order number, please email us at info@ithadtobetold.com with your order number and a description of your issue.

Once your email is received, we will provide you with the appropriate steps for your return or exchange.

Refunds:
Once your return is received and inspected, you will receive an email to acknowledge receipt. You will also be notified if your request has been processed.

Any item that is damaged, is not in its original condition, is returned more than 14 days after delivery, or is returned for other reasons not due to our error is ineligible for a refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or Missing Refunds:
If you do not see your refund, please check with your bank and/or credit card company, as different institutions may have various processing times.

If you’ve done all of this and you still have not received your refund, please contact us at info@ithadtobetold.com

Gifts:
If the item was marked as a gift when purchased and shipped directly to you, once your return has been received and processed, you’ll receive a gift credit for the value of your return.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver that placed the original purchase and he/she will be notified about your return.

Shipping:
To return your product to us, please send to:

Online Returns
4007 E. 32nd Avenue
Tampa, Florida 33610

Depending on where you live, the time it may take for your exchanged product to reach you may vary.